AFTERSHINE
CUSTOMER SERVICE AGREEMENT & VEHICLE DETAILING AUTHORIZATION
Effective Date: [9/27/2026]
By booking, purchasing, authorizing, or accepting any service provided by AfterShine (“AfterShine,” “we,” “us,” or “our”), the customer (“Customer,” “you,” or “your”) acknowledges and agrees to the terms of this Customer Service Agreement (“Agreement”).
This Agreement applies to all detailing, cleaning, maintenance, enhancement, and related automotive services provided by AfterShine.
1. CUSTOMER AUTHORIZATION
By booking or authorizing service, you confirm that:
You are the owner of the vehicle or have permission from the vehicle owner to authorize the services.
You have authority to enter into this Agreement.
The information you provide to AfterShine is accurate to the best of your knowledge.
You authorize AfterShine and its personnel to access and work on the vehicle for the services purchased.
You agree to the terms of this Agreement.
If you are booking on behalf of a vehicle owner, you are responsible for ensuring that the owner is aware of and accepts these terms.
2. SERVICES
AfterShine will provide the services selected and purchased by the Customer.
The exact work performed depends on the package, add-ons, vehicle condition, and circumstances present when the service is performed.
Unless specifically stated otherwise, detailing services are intended to clean, maintain, protect, and improve the appearance of a vehicle.
Detailing is not mechanical repair, body repair, paint repair, upholstery repair, or guaranteed restoration.
AfterShine may determine that a requested procedure is inappropriate or unsafe for a particular vehicle, material, surface, coating, or condition.
3. VEHICLE CONDITION & PRE-EXISTING DAMAGE
The Customer understands that vehicles may contain pre-existing damage, defects, deterioration, wear, or improperly repaired areas that may not be immediately visible.
This may include:
Scratches
Swirl marks
Rock chips
Paint defects
Clear-coat failure
Peeling or failing paint
Oxidation
Rust
Faded plastics
Cracked or deteriorated trim
Damaged leather
Torn upholstery
Loose stitching
Broken buttons or controls
Damaged screens
Loose emblems
Loose trim
Failed adhesives
Water damage
Previous repair work
Aftermarket modifications
Existing stains or discoloration
Cleaning or detailing may reveal damage that was previously hidden by dirt, dust, residue, stains, or other contamination.
AfterShine is not responsible for pre-existing damage or deterioration that becomes visible during or after the detailing process.
If AfterShine identifies a condition that presents an unreasonable risk of damage, AfterShine may decline to perform the affected portion of the service.
4. FRAGILE, AGED, OR DETERIORATED MATERIALS
The Customer understands that older, damaged, improperly maintained, or deteriorated materials may react differently to professional cleaning.
AfterShine will use reasonable care and appropriate detailing procedures based on the apparent condition of the vehicle.
However, cleaning may expose or contribute to failure of materials that are already weakened, deteriorated, improperly repaired, or near the end of their useful life.
This may include:
Headliners
Door panels
Plastic trim
Leather
Vinyl
Fabric
Adhesives
Weather stripping
Buttons
Switches
Emblems
Decals
Aftermarket accessories
AfterShine does not guarantee that aged or deteriorated materials will remain in the same condition following professional cleaning.
5. STAINS, ODORS & CONTAMINATION
The Customer understands that some stains, odors, contamination, and discoloration cannot be completely removed through detailing.
Examples include:
Permanent staining
Dye transfer
Mold or mildew staining
Pet stains
Pet odors
Smoke odor
Food contamination
Bodily-fluid contamination
Oil and grease
Rust staining
Paint overspray
Embedded dirt
Hard-water deposits
Mineral deposits
Chemical damage
Sun damage
Permanent discoloration
Permanent odors
AfterShine will make reasonable efforts to improve affected areas but does not guarantee complete removal unless a specific result is expressly guaranteed in writing.
Severe contamination may require additional services or charges.
6. PAINT CORRECTION & SURFACE IMPERFECTIONS
Where paint correction, polishing, compounding, waxing, sealants, or similar services are performed, the Customer understands that results depend on the condition, thickness, history, and composition of the vehicle's paint.
AfterShine does not guarantee complete removal of scratches, swirl marks, oxidation, etching, water spots, or other imperfections unless a specific result has been expressly agreed to in writing.
Certain defects may require bodywork, repainting, wet sanding, or professional paint repair outside the scope of detailing.
AfterShine will not intentionally compromise the vehicle's finish solely to achieve a cosmetic result.
7. PROTECTIVE PRODUCTS
Any wax, sealant, ceramic product, coating, dressing, or other protective product will be applied according to reasonable professional practices and, when applicable, manufacturer instructions.
The Customer understands that longevity and performance depend on:
Vehicle use
Weather
Washing practices
Chemical exposure
Storage
Environmental contamination
Maintenance
Surface condition
Product condition
AfterShine does not guarantee a specific lifespan or level of protection unless expressly stated in writing for the specific product or service.
8. CUSTOMER BELONGINGS
Customers should remove valuables, cash, electronics, documents, identification, medication, firearms, and other important personal property from the vehicle before service.
AfterShine is not responsible for personal property left inside the vehicle except to the extent responsibility is imposed by applicable law.
AfterShine may refuse to handle personal belongings and may require the Customer to remove them before work begins.
AfterShine is not responsible for items that were already missing, damaged, concealed, or inaccessible before service.
9. VEHICLE ACCESS & CUSTOMER RESPONSIBILITIES
The Customer must provide reasonable access to the vehicle at the scheduled service location.
For mobile services, the Customer is responsible for providing, when required:
Safe and legal parking
Sufficient working space
Reasonable access around the vehicle
Access to water when required
Access to electricity when required
Permission to perform the service at the location
A reasonably safe working environment
The Customer is responsible for obtaining permission from property owners, landlords, HOAs, apartment complexes, businesses, or other authorities when required.
AfterShine is not responsible for consequences resulting from the Customer's failure to obtain required permission.
10. MOBILE SERVICE CONDITIONS
Certain services may require access to water, electricity, shade, or other site conditions.
If a required resource is unavailable, AfterShine may modify the service procedure, use an alternative method when reasonably possible, or decline the affected portion of the service.
The Customer is responsible for informing AfterShine of location-specific restrictions before service.
11. WEATHER & ENVIRONMENTAL CONDITIONS
Mobile detailing may be affected by:
Rain
Extreme heat
Extreme cold
High winds
Severe storms
Lightning
Unsafe outdoor conditions
Excessive direct sunlight
Other environmental conditions that interfere with safe or proper service
AfterShine may modify service procedures when reasonably necessary to protect the vehicle, property, equipment, personnel, or quality of the service.
12. SAFETY & UNSAFE CONDITIONS
AfterShine may refuse or stop work if the service location or vehicle presents an unreasonable safety risk.
This may include:
Dangerous or aggressive animals
Hazardous materials
Exposed electrical hazards
Unsafe structures
Severe weather
Illegal activity occurring at the service location
Biohazardous contamination
Needles or drug paraphernalia
Other hazardous conditions
Special cleaning or remediation services may be required for hazardous or biohazardous contamination.
13. PETS
Customers must secure pets away from the immediate work area while service is being performed.
AfterShine is not responsible for pets that escape, interfere with equipment, damage equipment, damage the vehicle, or cause injury while service is being performed, except to the extent otherwise required by law.
14. VEHICLE OPERATION & KEYS
The Customer authorizes AfterShine to move or operate the vehicle when reasonably necessary to perform the purchased service.
This may include moving or repositioning the vehicle within the service location.
AfterShine will not use the vehicle for unnecessary transportation or personal purposes.
The Customer must inform AfterShine of known mechanical, electrical, security, or operational issues before service.
15. MECHANICAL & ELECTRICAL CONDITIONS
AfterShine provides detailing services and is not a mechanical repair facility.
Detailing personnel may not be qualified to identify every mechanical or electrical defect.
AfterShine is not responsible for mechanical or electrical failures unrelated to AfterShine's negligent conduct.
Existing issues involving batteries, charging systems, electrical components, sensors, wiring, locks, windows, motors, screens, infotainment systems, warning lights, or other vehicle systems remain the responsibility of the vehicle owner unless caused by AfterShine's negligence.
16. WATER & ELECTRONIC COMPONENTS
Modern vehicles contain electronic components throughout the cabin and exterior.
AfterShine will use reasonable care and appropriate detailing methods.
However, pre-existing electrical defects, improperly sealed components, aftermarket wiring, damaged seals, or existing water intrusion can create risks that may not be visible before service.
AfterShine is not responsible for pre-existing electrical or water-related defects.
17. ADDITIONAL WORK
If the condition of the vehicle materially exceeds the condition reasonably expected for the purchased service, additional services may be recommended.
Examples include:
Excessive pet hair
Excessive trash
Heavy staining
Severe odors
Mold or mildew
Excessive mud
Heavy contamination
Excessive sand
Biological contamination
Paint overspray
Severe oxidation
Severe neglect
Additional labor beyond the selected package
Additional charges will be communicated to the Customer before additional work is performed whenever reasonably possible.
The Customer may decline optional additional work.
18. SERVICE TIME
Service durations are estimates unless a specific appointment duration has been expressly guaranteed.
Actual completion time may vary depending on:
Vehicle size
Vehicle condition
Amount of contamination
Additional services
Drying time
Product curing time
Weather
Access conditions
Unexpected conditions discovered during service
AfterShine may require additional time when reasonably necessary to complete the purchased service properly.
19. ARRIVAL & ACCESS DELAYS
AfterShine may experience delays caused by:
Traffic
Weather
Unexpected vehicle conditions
Extended work on a previous vehicle
Location access issues
Other circumstances outside AfterShine's reasonable control
AfterShine will make reasonable efforts to communicate material delays.
The Customer agrees to provide reasonable access to the vehicle at the scheduled appointment time.
20. INSPECTION & SERVICE ACCEPTANCE
The Customer is encouraged to inspect the vehicle when service is completed.
If the Customer believes a portion of the purchased service was not performed as agreed, the Customer should notify AfterShine promptly so that the concern can be evaluated.
Nothing in this Agreement waives any rights that cannot legally be waived.
21. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, AfterShine shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from services performed under this Agreement.
AfterShine's responsibility for property damage directly caused by AfterShine's proven negligence shall be limited to the actual direct damage established under applicable law.
Nothing in this Agreement is intended to exclude or limit liability that cannot legally be excluded or limited.
22. CUSTOMER RESPONSIBILITY
To the maximum extent permitted by applicable law, the Customer is responsible for claims, losses, damages, or expenses arising from:
False or materially incomplete information provided to AfterShine;
Failure to disclose known vehicle defects or hazardous conditions;
Unauthorized use of the vehicle or property by the Customer or third parties;
Unsafe conditions at the service location that were not disclosed;
Failure to obtain required permission to perform the service at the selected location; or
Violation of this Agreement.
Nothing in this section requires the Customer to assume responsibility for AfterShine's own negligence or conduct where such responsibility is prohibited by law.
23. PHOTOGRAPHS & MARKETING
The Customer authorizes AfterShine to photograph the vehicle before, during, and after service for documentation and quality-control purposes.
AfterShine may use photographs of the vehicle for business purposes, including:
Website
Social media
Advertising
Portfolio
Promotional materials
AfterShine will make reasonable efforts not to intentionally display personal identifying information.
If a photograph contains identifiable personal information, AfterShine may request permission before using the photograph publicly.
The Customer may request that AfterShine not use photographs of their vehicle for public marketing by contacting AfterShine before or during service.
24. CUSTOMER INFORMATION
AfterShine may collect and retain information reasonably necessary to:
Provide services
Process payments
Communicate with customers
Manage appointments
Maintain service records
Operate the business
This may include:
Name
Phone number
Email address
Service address
Vehicle information
Appointment information
Payment information
Service history
Customer communications
Payment card information may be processed and stored by the applicable payment processor rather than directly by AfterShine.
AfterShine will handle customer information according to its applicable privacy practices.
25. PAYMENT AUTHORIZATION
The Customer agrees to pay the price displayed or otherwise agreed upon for the selected service and any authorized additional services.
Payment may be required before, during, or after service depending on the payment terms presented at booking.
The Customer authorizes AfterShine and its payment processor to process payments using the payment method provided by the Customer.
The Customer is responsible for providing accurate billing information and ensuring that the selected payment method can cover the amount due.
26. THIRD-PARTY PRODUCTS
AfterShine may use products manufactured by third-party companies.
AfterShine will use such products according to reasonable professional practices and, when applicable, manufacturer instructions.
AfterShine does not provide independent warranties for third-party products beyond warranties expressly provided by the applicable manufacturer.
27. NO GUARANTEE OF FACTORY-NEW CONDITION
The Customer understands that professional detailing improves the cleanliness and appearance of a vehicle but does not necessarily return a vehicle to factory-new condition.
The final result depends heavily on:
Vehicle age
Materials
Maintenance history
Previous repairs
Environmental exposure
Contamination
Existing damage
Previous detailing or cleaning
Unless a specific result is expressly guaranteed in writing, the standard for service is reasonable professional improvement rather than guaranteed perfection.
28. SERVICE CONCERNS & DISPUTES
The Customer agrees to first contact AfterShine regarding any service-related concern and provide AfterShine a reasonable opportunity to investigate the matter and attempt to resolve it before pursuing formal legal action, to the extent permitted by applicable law.
Nothing in this provision prevents a Customer from exercising rights that cannot legally be waived.
29. GOVERNING LAW
This Agreement shall be governed by the laws of the State of Texas, to the extent applicable.
Any legal proceeding shall be brought in a court of competent jurisdiction as permitted by applicable law.
30. SEVERABILITY
If any provision of this Agreement is determined to be invalid or unenforceable, that provision shall be limited or removed to the minimum extent necessary, and the remaining provisions shall remain in effect to the extent permitted by law.
31. ENTIRE AGREEMENT
This Agreement, together with the applicable service description, pricing, booking information, and any additional written terms incorporated into the Customer's purchase, constitutes the agreement between the Customer and AfterShine concerning the services.
Any material modification must be communicated in writing.
32. ELECTRONIC ACCEPTANCE
The Customer agrees that checking an agreement checkbox, submitting an online booking, purchasing a service, providing an electronic signature, or otherwise electronically accepting these terms constitutes the Customer's acknowledgment and acceptance of this Agreement.
Electronic acceptance is intended to have the same effect as a handwritten signature to the extent permitted by applicable law.
CUSTOMER ACKNOWLEDGMENT
By booking, purchasing, or authorizing service with AfterShine, I acknowledge that:
1. I am the vehicle owner or have authorization from the vehicle owner to authorize this service.
2. I have had an opportunity to review the AfterShine Customer Service Agreement.
3. I understand that detailing results depend on the condition, age, materials, maintenance history, and previous condition of my vehicle.
4. I understand that pre-existing damage, deterioration, defects, and fragile materials may be revealed or may fail during cleaning.
5. I understand that stains, odors, scratches, paint defects, and other imperfections may not be completely removable.
6. I understand that I should remove valuables and personal belongings from my vehicle before service.
7. I have disclosed any known vehicle conditions or hazards that could reasonably affect the service.
8. I authorize AfterShine to perform the services selected during booking.
9. I authorize AfterShine to photograph my vehicle for service documentation and understand the photography and marketing terms contained in this Agreement.
10. I agree to pay all charges associated with the services I authorize.
11. I agree to comply with the terms and conditions contained in this Agreement.